REFUND POLICY

PARADIGM US OPERATION INC.

Last Updated: July 22, 2026

1. Pricing and Billing

• Paid plans, trials, checkout, and recurring billing are disabled during the beta.
• Beta access is currently provided without a subscription charge.

2. Eligibility for Refunds

• Because new beta access is not charged, there is ordinarily no beta payment to refund.
• If you have a charge from an earlier paid offering, contact customer support. We will review it under the terms shown when the transaction was made and applicable law.

3. Refund Request Process

• To request a refund, contact customer support and provide details or documentation regarding the technical issue.

4. Refund Processing Time

• Approved refunds are typically processed within 20 business days.

5. Exclusions and Exceptions

• No specific exclusions at this time.

6. Compliance with Applicable Laws

• We operate in the United States and will comply with relevant consumer protection laws and regulations. Nothing in this Refund Policy limits any non-waivable refund, cancellation, or other consumer rights you may have under applicable law; where such laws provide greater protection, those rights prevail.

7. Satisfaction Guarantees and Trials

• No paid trial is currently offered, and beta access does not automatically convert into a paid subscription.
• We will provide clear terms and obtain the required consent before enabling any future paid plan.

8. Cancellations and Renewals

• There is no active beta subscription to cancel or renew.
• Users with a charge or legacy subscription should contact customer support for account-specific assistance.

9. Communication and Notifications

• Refund request status and changes to the Refund Policy will be communicated via email or in-service notifications.